Assistant Manager - Customer Experience Management, Chemicals Business
Requisition ID : 21583
No. of Position : 1
Location : Bangkok
Company : SCG Chemicals Co., Ltd.
Job Summary:
Responsibilities:
Job Summary1. Analyze customer needs in each segments and develop customer experience strategy to ensure business competitiveness and market position.2. Manage and make alignment of analysis and business objective to design customer journeys that support enterprise growth3. Manage and execute activity in each touchpoint for best experience of customers as planned4. Measure customer satisfaction and develop gap closing with related functionKey Responsibilities1. Apply and develop CEM tools & platform2. Perform analytical customer data3. Design / develop and execute customer journey mapping with business frame4. Measure the result of journey and communication lead to customer satisfaction surveyQualifications:
Qualifications1. Bachelor Degree in any major2. Good business acumen and social manner3. Has marketing background such as data analysis, strategy formulation, brand & marketing communication etc.4. Good Attitude*, Service mind, good interpersonal skills, teamwork, problem solving, idea initiatives5. English proficiency (TOEIC > 750)
